Help CentreNew accounts are approved before they can be used. This keeps control over who can join your organisation on Veridox.
How approval works
When someone signs up with your organisation's details and verifies their email, they're held in a pending state: they see an Account Pending Approval message and can't sign in yet.
Their request goes to Veridox, who check it and approve or reject it. There's no approvals list inside Veridox for you to check, and nothing you need to do.
- Approved: the person receives an email confirming their account, and can sign in and reach their dashboard straight away.
- Rejected: the request is declined and the account isn't added to your organisation.
If someone's waiting
If a colleague says they're stuck on the pending-approval screen, ask them to check that they've verified their email first: the request isn't sent until they have. If they have, contact Veridox support with their email address and we'll chase it.
Once approved, they can sign in normally. Their role in your organisation can then be changed from Settings → Teams & members (see Teams & members).