Analysis progress doesn't update and suddenly jumps

After uploading a document, the progress screen normally shows live updates as Veridox works through each stage of the analysis. If that screen sits blank or frozen and only "jumps" to the finished report all at once, sometimes after a minute or two of nothing. The cause is usually on your organisation's network, not on Veridox.

What's happening

Veridox uses a live connection (Server-Sent Events) to stream progress updates from our servers to your browser as the analysis runs. Some corporate firewalls and security appliances inspect outgoing connections by buffering them — holding onto the response until the full connection closes, then releasing it in one go. Because our progress stream stays open for the whole analysis, your browser receives nothing until the analysis finishes, at which point everything arrives at once.

The analysis itself is working fine, you just can't see the progress while it runs.

How to tell this is the issue

The progress page stays empty or shows the first stage indefinitely
After 30–120 seconds, the page suddenly jumps straight to the completed report
It only happens when you're connected to a corporate or VPN network — works fine on a personal connection or mobile hotspot

The fix

This needs to be addressed on your network. Ask your IT team to:

Exempt *.veridox.ai from response buffering or streaming inspection
Allow Server-Sent Events (SSE) / long-lived HTTP connections to this domain

ℹ️ The technical detail your IT team may ask for: Veridox uses standard text/event-stream responses over HTTPS. The connection must be allowed to remain open for the duration of an analysis (up to a few minutes) without being buffered or terminated by intermediary proxies. Full technical reference at docs.veridox.ai.

In the meantime, the analysis will still complete successfully, you'll just see it appear in your dashboard once it's done, rather than watching it progress live.